About
When exceptional people come together, exceptional things happen.
We Treat Your Business
like it’s our family business.
Good Hospitality Services achieves better than good results through positive growth, innovation in operations and construction, balance of quality and profit, aggressive training, and treating your business as if it were our family business.
GHS was founded in 1994, in Valparaiso, Indiana, to assist first-time, select-service hotel owners with designing, building, and managing hotel properties. GHS has built over 90 select-service hotels of many different chain affiliations nationwide, winning numerous awards such as Newcomer of the Year and Developer of the Year. Today GHS manages select-service hotels, representing Hampton Inn by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton, Springhill Suites by Marriott, and TownePlace Suites by Marriott.
Our operations team is dedicated to approaching your hotel’s operations from an owner’s perspective. We focus on ensuring balance between guest satisfaction and profit margins, making sure that guests get what they need when they need it while being conscientious of the bottom line.
Our team of experts is focused on recruitment and retainment through various approaches and programs. There is a true understanding that turnover can be costly and detrimental to an organization, and we are laser focused on minimizing turnover in order to establish a consistent and solid team. By establishing this mindset throughout our organization, we are able to provide the guest with the service they deserve.
Whether it is handling payroll, accounts payable, or financial statements, our team of professionals are there to assist for a smooth process. Their involvement with the operations team in dissecting P&Ls through consistent and regular dialogue throughout the month allows for a proactive approach to performance rather than a reactive approach. This approach along with our Business Intelligence platform allows for in-depth analysis of the operational platform at the properties to maximize profitability.
With the everchanging environment within the brands and industry, we are sure to focus on staying current with brand standards and industry standards. Our approach is one that ensures the best balance of rate and occupancy allowing for taking the right business at the right time. You will not see a cookie cutter approach in this arena but a very detailed thoughtful strategy in the present and into the future through the appropriate analytic channels.
Meet Our Leadership Team
The energy that fuels our company — and produces extraordinary results for our customers — is guided by forward-thinking leadership.
Jeffrey Good
With over 37 years of experience, Jeff Good is a pillar of the hospitality industry. Prior to starting Good Hospitality Services, Mr. Good held the position of General Manager of the second Carlton Lodge, where within six years, he worked his way up to VP of Operations and Development. This independent chain was sold in 1994 to a large hotel group, and Jeff started Good Hospitality Services that same year. Over the past 28 years, GHS has continued to grow into the thriving organization it is today.
In addition to overseeing Good Hospitality Services and Good Hospitality Construction, Jeff is a key executive for HRC Hotels LLC and assists in the development and management of the Private REIT. Jeff also participates in several other prestigious boards and councils.
Brian Gilchrist
Prior to joining Good Hospitality Services, Mr. Gilchirst spent 16 years with Interstate Hotels where he gained valuable full-service and resort experience at various properties and ultimately became Regional VP, Crossroads Division. Additionally, he served as President of Alliance Hospitality Management, which oversaw 57 select-service assets for the Winston Hotel REIT and three other ownership groups.
In his current role, Brian is involved with owner relations, development, construction, and the day-to-day operations associated with running the organization. He brings a background of proven leadership and operational expertise in limited-service, full-service, and resort hotels under a variety of national lodging brands.
Tim Herzog
Tim Herzog started his journey with Good Hospitality Services in 2011 and has carved his path into his current role as Vice President of Operations where he oversees many aspects of the hotels, including revenue management, daily operations of hotels, and renovations.
With 29 years of experience in hospitality, Mr. Herzog has held many positions within the hotel industry, including Regional Director of Operations for Alliance Hospitality, Director of Food and Beverage for Sheraton San Marcos Golf Resort, and several General Manager positions at both limited and full-service hotels across the country.
Driving Success
The Core Values
That Guide Us
At Good Hsi, our core values form the foundation of everything we do. We believe that by embodying these principles, we are setting ourselves—and our team members, whom we proudly call Road Warriors—on the path to success. We use the acronym ROAD to highlight the key values that drive us forward: Respect, Open & Honest communication, Accountability, and Determination. These principles guide how we work, collaborate, and grow together.
R
Respect. We are committed to fostering a respectful environment where every team member, owner, and brand representative is treated with the dignity they deserve. Like a family, we value everyone’s contributions and ensure that respect is at the core of all our interactions. By embracing a culture of respect, we strengthen our relationships and create a positive atmosphere that leads to success.
O
Open & Honest Transparency is essential to our growth and success. We believe in communicating openly and honestly with both our team members and our partners. Whether it’s sharing insights, discussing challenges, or celebrating achievements, this openness helps us foster trust, ensure mutual growth, and create a thriving workplace where everyone can succeed.
A
Accountability is crucial in maintaining the balance between quality and profitability. We hold ourselves and each other accountable to deliver exceptional service and results. By setting clear expectations and taking responsibility for our actions, we ensure that we remain true to our commitment to excellence in every aspect of our business.
D
Determination. Our determination to lead the hospitality industry through innovation and hard work sets us apart. We are relentless in our pursuit of excellence and driven by a passion to stay ahead. Whether through bold initiatives or strategic thinking, our Road Warriors are determined to push boundaries and achieve success in every endeavor.